One of the joys and challenges the Town Hill Auto Repair Service in Bedford PA. sometimes faces is in the arena of vehicle diagnostics. While diagnosing an automotive problem can sometimes be difficult, it is a necessary part of being a full-service automotive repair center; is also the reason why Town Hill Auto Repair Service in Bedford, PA. hires some of the automotive industry’s best local talent when it comes to automotive troubleshooting. This article we thought we would take a moment to reflect on some of our favorite “adventures in diagnostics” that we have… (clearing throat) survived through over the years.
The Test Drive
Sometimes, in order for us to properly diagnose an automotive problem, we need to have the customer duplicate the problem on a test drive. I recall one test drive where a customer complained of a vibration coming from their car which warranted a test drive with the shop foreman. Apparently the vibration was felt when taking a tight right hand turn at 40 miles an hour; but we didn’t know that until the customer demonstrated the vibration. Feeling like he was in a NASCAR road race pulling 2 g’s in the corners; the shop foreman, holding on for his dear life, actually was able to narrow the problem down to a tie rod. As a result, we did learn to ask a few more questions before going on test drives with customers who think they are a racecar driver.
Town Hill Auto Repair Service in Bedford PA. is your one stop facility to keep your car performing at its best year around. Call Today to see the Difference Experience makes – 814-310-2221
Can you hear it now?
One particular automotive diagnostic adventure was with a certain female customer that had a 2003 Honda with an intermittent sound coming from the front of the vehicle. After three separate service visits where the shop foreman and technician test drove the vehicle, we were never able to duplicate the noise that she described. Then one day I get a phone call where she said that she was hearing the noise and wanted me to hear it over the phone: before I could tell her that “I can’t pinpoint a noise over the phone”… She had put her cell phone out the window at 55 mph. I heard a noise all-right, the noise of wind blowing past a cell phone at 55 mph! Needless to say the phone call did not help me narrow down the problem. Still a regular customer, we often joke about it; today it’s one of our favorite “adventures in diagnostics”.
The Mystery Blue Light
One perplexing diagnostic adventure was a customer that continued to bring in her car for a blue light that was flashing on her dash. When asked what shape the blue light was, she simply said it was a dot; not a picture (like a check engine light would be). This brought about an even larger question because there was no blue light set up on her dash as a warning indicator. Insistent that the problem was there, she would mention it at every service visit hoping that we would eventually be able to diagnose the mystery blue light. Late one Friday afternoon as we were fixing to close she pulled into the service drive wanting me to see the light: yet when I look at the dash, I saw no light. With her sitting in the driver’s seat (my leaning into the driver’s window)… I finally discovered the source of the mystery blue light! She had a Bluetooth earpiece that in certain shadowed circumstances would reflect against her eyeglasses making it appear that there was a blue light on her dash! Now it is a classic for our “adventures in diagnostics” scrapbook.
Count on Town Hill Auto Repair Service in Bedford, PA. when experience counts.
Needless to say that the staff at Town Hill Auto Repair Service in Bedford, PA. has been serving the automotive community long enough to have some “adventures and diagnostics”. These adventures: however, do illustrate our desire to work with the customer to find the problem, if it can be found. Our dealer trained, ASE Master certified technicians use their skills and training as well as the latest technology to track down diagnostic problems and get you back on the road safely. Whether your needing and simple oil change or a major engine rebuild we can handle it all big or small.
When Automotive Experience in Bedford Matters
For over 20 years Town Hill Auto Repair Service in Bedford has provided our customers with superior service and value.
From the beginning, Town Hill Auto Repair Service serving Bedford PA has been dedicated to next level service often including what other automotive repair service centers in Bedford PA charge extra for.
One thing that will never change is the Town Hill Auto Repair Service commitment to providing quality service In our oil changes as well as all other kinds of automotive repairs. Our quality repair service has resulted in a loyal customer base that has kept coming back over the years; and it’s the Town Hill Auto Repair Service staff that keeps making the difference in that regard. The fact that all team members are ASE Master Mechanics; factory trained on all makes and models is not just a coincidence… it’s our standard!
We ensure you’ll be taken care of:
Our Napa Auto Repair Service staff in Bedford PA looks forward to serving you – We love our Job!
Our customers can count on personalized dependable automotive repair service.
Our automotive repair staff takes pride in their work – We want to make you a customer for life!
Each of our customers are given dignity and respect and a high regard for their differing points of view.
Our priority number #1 is customer satisfaction and following through with our automotive commitments.
Call Town Hill Auto Repair Service in Bedford PA to have our customer service professionals answer any questions that you may have. Town Hill Auto Repair Service has a careful approach to customer relations that will guarantee that we can provide the services you need, and, in a time when every dollar saved matters.